Privacy Policy

Evergreen Home Pro respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a form, request an estimate, communicate with us, or use our services.

Information We Collect

Our website and services are intended for homeowners and property owners seeking home improvement information, estimates, consultations, and related services in the state of Washington. We primarily serve Washington homeowners and use the information we collect to support that local service area and audience.

We may collect information you provide directly, including your name, email address, phone number, mailing or project address, zip code, project interests, project notes, appointment details, financing interests, and other information you choose to send us.

We may also collect information automatically when you use our website, including your IP address, browser type, device information, pages visited, referring pages, approximate location, interactions with forms or ads, cookies, pixels, and similar technologies.

How We Use Information

We use information to respond to inquiries, provide estimates, schedule appointments, communicate about home improvement projects, prepare proposals, order materials, coordinate installation work, provide customer service, send internal notifications, maintain records, improve our website, measure advertising performance, protect our business, detect spam or misuse, and comply with legal obligations.

If you request financing information, we may use your information to help discuss available financing paths. Final financing decisions, terms, and approvals are handled by the applicable lender or financing provider.

Text Messaging and Mobile Consent

If you opt in to receive text messages from Evergreen Home Pro, we may send messages about your estimate request, appointment scheduling, project updates, customer care, and related home improvement services. Message frequency varies. Message and data rates may apply. You can reply STOP to opt out or HELP for help.

No mobile information, including phone numbers and SMS opt-in consent, will be shared, sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes. Mobile information and SMS consent may be shared only with service providers who help us deliver messaging services, support customer communications, comply with law, or operate our business, and those providers may use that information only for those permitted purposes.

How We Share Information

We do not sell your personal information for money. We may share information with service providers and business partners who help us operate our business, including website hosting providers, CRM and scheduling tools, email providers, phone and text messaging providers, analytics providers, advertising platforms, security and spam-prevention providers, payment or financing partners when applicable, suppliers, manufacturers, subcontractors, installers, warranty administrators, and professional advisors.

We may share project-related information with suppliers, manufacturers, subcontractors, installers, or warranty providers when needed to estimate, sell, order, install, service, or support products for your project. We may also share information if required by law, to protect rights or safety, to prevent fraud, or in connection with a business transfer.

Website Analytics, Ads, and Tracking Tools

We use Google tools, including Google tag, Google Ads conversion tracking, and Google Analytics where configured, to understand website traffic, user interactions, advertising performance, and lead form conversions. These tools may collect information through cookies and similar technologies. Google provides more information about how it uses data at Google's partner sites policy.

We use Meta Pixel and related Meta business tools to measure ad performance, understand website activity, track lead form activity, and improve advertising. Meta may process information according to its own privacy policies and controls. You can learn more at Meta's Privacy Policy.

Some uses of analytics, pixels, cookies, and advertising tools may be considered targeted advertising, cross-context behavioral advertising, or a sale or sharing of personal information under certain state privacy laws, even when no money is exchanged.

Cookies and Choices

Our website may use cookies, pixels, browser storage, and similar technologies to operate the site, remember preferences, store lead-source attribution, measure performance, and support advertising. You can control cookies through your browser settings. You can also review Google Analytics opt-out options through Google and advertising preferences through Meta.

Other Service Providers and Embedded Tools

We may use Twilio or similar providers for text messaging, phone calls, call routing, voicemail, and related communications. We may use Google Workspace services, such as Gmail and Google Calendar, to send emails, manage appointments, and coordinate business operations.

We may use Google Maps, Google Places, and Google Static Maps to show maps, support address entry, verify project locations, and power estimate tools. We may use YouTube embeds or YouTube API features to show videos. We may use content delivery networks and asset providers, including Bootstrap, Bootstrap Icons, Font Awesome, Cloudflare CDN, jsDelivr, and Unsplash, to load website fonts, icons, scripts, styles, or images.

We may use OpenAI or similar AI service providers to help review lead submissions for spam, abuse, or data quality. We do not use these tools to make final eligibility, credit, employment, or similarly significant decisions about consumers based solely on automated processing.

We may use Google reCAPTCHA or similar security tools if enabled to protect forms from spam and abuse. These tools may collect device, browser, interaction, and network information according to their own policies.

Data Retention

We keep information for as long as reasonably needed for the purposes described in this policy, including customer service, project records, legal compliance, accounting, warranty support, dispute resolution, and business operations.

Security

We use reasonable administrative, technical, and physical safeguards to protect information. No website, database, or communication system is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our website and services are intended for adults, homeowners, and property owners. They are not directed to children. We do not knowingly collect personal information from children under 13.

Your Privacy Choices

You may contact us to request access, correction, deletion, or other privacy assistance. Depending on where you live, you may have additional rights under applicable privacy laws. We will respond to requests as required by law.

You may opt out of text messages by replying STOP. You may opt out of marketing emails by using an unsubscribe link when available or by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above shows when this policy was last updated.

Contact Us

Evergreen Home Pro
1819 Central Ave S., #D64
Kent, WA 98032
Phone: 253-234-5020
Email: info@evergreenhomepro.com